Terms and Conditions


  1. By using Doc990 you acknowledge and agree that the contents and consultations provided by Doc990, are for your general information only and are subject to change without notice. The medical or surgical information/solutions/consultations are given by a panel of registered and experienced medical doctors in Sri Lanka, with good intentions to help the public. The medical or surgical information/solutions/consultations provided via Doc990 only provide professional guidance and are not in any way intended to be a substitute for more elaborate professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or a Specialist regarding any further queries you may have regarding a medical or surgical condition.

  2. By using Doc990 you further acknowledge and agree to not ignore professional medical advice or delay in seeking medical or surgical treatment because of any guidelines/consultations given by Doc990 or article you have read on our site. If you think you may have a medical emergency, you should take necessary steps to obtain necessary medical attention. Dependence on the medical or surgical information/solutions/consultations of our site is solely at your own risk and we take no responsibility for any adverse consequences resulting from such dependence.

  3. The medical or surgical information/solutions/consultations provided online, email, chat, SMS, phone call or any other mean via Doc990 shall not be considered as diagnosis of any sickness and shall not in any way used to prescribe medicines or treatments for sickness. This service will be strictly limited to medical or surgical information/solutions/consultations provided for general information of its Users by professionally qualified and experienced medical doctors in Sri Lanka. Moreover medical or surgical information/solutions/consultations provided online, email, chat, SMS, phone call or any other mean via Doc990 do not guarantee that the advice are from the specialist in that particular field.

  4. No person reading this site, or contents within it, or using the responses by this website via online, email, chat, phone call or any other mean should act or refrain from acting on the basis of any information contained in this website or on the basis of any medical or surgical information/solutions/consultations provided without seeking appropriate medical or other professional advice on the particular facts and circumstances at issue.

  5. Although we have taken all care and precaution to try and provide accurate data and information, we do not represent that Doc990 or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance and/or quality. We do not give any warranty, express or implied, in relation to the operation of Doc990 website.

  6. Doc990 in any means do not guarantee that you will be aided in the matter of medical or surgical emergency. You are responsible to seek necessary emergency care, emergency transport or ambulance for your need.

  7. Doc990 is not responsible to liaise you with the public health officials. Doc990 will attempt to the best of its ability to put you in touch with relevant health authorities as a support service, but it doesn’t warrant you to avoid attempting to reach them. Contacting the index person or the household for public health matter is a mutual responsibility of the particular person/family and the public health authorities. Doc990 may attempt to facilitate this connection.

  8. Doc990 professionals will obtain your personally identifiable details and pass it on to the public health authorities with the good intention of facilitating your management/treatment for illnesses of public health interest.

  9. Digital Health Private Limited will not issue medical certificates to cover home quarantine period through this service.

  10. The service is provided for a limited time period & a family Doctor (GP) will be specifically monitor the symptoms.

  11. The package is priced at Net LKR.8,500 and payment can be made via credit/debit cards, Sampath Vishwa & Frimi.

  12. Only one Home Isolation Care Package can be subscribed per mobile number & 2 members will be monitored under partner home isolation care package.

  13. Categories of people who will not be covered via Home isolation package

    1. Kids below age of 3

    2. Elderly over the age of 65

    3. Patients who are terminally ill

    4. Patients who have preexisting terminal illnesses

  14. Once subscribed to the service, the Home Isolation Care Package cannot be unsubscribed or cancelled. No Refunds will be arranged.

  15. The package will be automatically unsubscribed & disabled upon the completion of 14days.

  16. The FREE Covid essentials care pack is delivered to the subscribed users in partnership with Flash Health. The quality or any delays in delivery of the goods will not be borne by Doc990(Digital Health Private Limited).

  17. Flash Health is the Delivery Partner. Covid care essential pack will be Free of Charge. Vital monitoring devices can be purchased and delivered to doorstep via cash or card on delivery.

  18. Please note that covid essentials pack, vital monitoring devices or any medications will be delivered to package holders in Colombo & suburbs within 2 working days and will take 3 – 5 working days for location of outside Colombo & suburbs.

      1 Standard Delivery
      Colombo 1 to 15.
      If the total bill exceeds Rs.1000/, it will be delivered free of charge.
      If the total bill less than 1000/, an additional Rs.100 / - will be charged.
      Orders made before 3 pm (in suburbs) will be delivered in 3-5 working days
      Additional Rs 40/- per 1km, will be charged to suburbs from the Colombo border.
      2 Express Delivery
      Colombo 1 to 15 Delivery within 2 working days (Charge only Rs 250/-).
      Suburbs Delivery Within 2 working days (Charge only Rs 450/-).
    • Charges as follows for delivering medicines to outside of Colombo.

      Area Rate per 1kg or less Additional 1kg Admin and Handling Fee
      Outstation Area Rs.400/- Rs.100/- Rs.100/-
      North and East Rs.450/- Rs.100/- Rs.100/-
  19. Doc990 accepts no liability for the quality of goods and services provided by the service establishments involved in this subscription package since Doc990 is not the supplier of such medical goods and services.

  20. If a patient requires to get a PCR testing – the dedicated doctor will be prescribing the approval through a prescription for PCR based on the tele consultation done. PCR Test – Rs.6,500.

  21. Intermediary Care Transfers – if the prescribed PCR is positive, DH customer service team will be coordinating with hospital to pre book and arrange intermediary care transfers. (Per Day Rs.15,000 –which may vary based on the patient’s condition).

  22. Doc990 reserves the right to withdraw, modify or change all or any of the rules, terms & conditions applicable to this subscription package at any given time without prior notice.

  23. If any dispute arises regarding any of the terms & conditions contained herewith, the decision of the Doc990(Digital Health Private Limited) management shall be final.



Limitation of Liability


NEITHER DOC990 NOR ITS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS OR SPONSORS ARE RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR DAMAGES UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO (i) THE USE OF OR INABILITY TO USE THE SITE AND/OR THE SERVICES; (ii) ANY CONTENT CONTAINED ON THE SITE AND/OR THE SERVICES; (iii) STATEMENTS OR CONDUCT POSTED OR MADE PUBLICLY AVAILABLE ON THE SITE AND/OR THE SERVICES; (iv) ANY SERVICE PURCHASED OR OBTAINED THROUGH THE SITE AND/OR SERVICES; (v) ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE AND/OR SERVICES; (vi) ANY DAMAGE CAUSED BY LOSS OF ACCESS TO, DELETION OF, FAILURE TO STORE, FAILURE TO BACK UP, OR ALTERATION OF ANY CONTENT ON THE SITE AND/OR SERVICES; OR (vii) ANY OTHER MATTER RELATING TO THE SITE AND/OR THE SERVICES. IN NO EVENT SHALL THE TOTAL LIABILITY OF DOC990 TO YOU FOR ANY AND ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING THE SITE AND/OR SERVICES.